Terms & Conditions
Making an Order
After receiving the order, carefully review the information before we complete your order based on what you provided to us via email or messenger. After placing an order, if there was a mistake that you would like to amend or correct, please inform us within 24 hours. You could make changes after this period, but we cannot promise that they will be implemented if they are made after 24 hours. For all fully customised orders, we will provide you a mock up of the uniform for approval. Please reply to us as soon as possible with your confirmation.
Credit cards, PayPal, and bank deposits are all accepted. If you plan to make a bank deposit, kindly let us know so that we can process your order right away. When you receive the invoice to pay, you can select your preferred method of payment. For the order to be processed, payment is required in advance.
Process & Delivery Time
Once they are ready to be shipped from our location, the uniforms will take a few days to arrive at your location. We are able to deliver your things to any location, including a PO BOX. Only after the payment has been received in full will any items be dispatched.
We are based in Sydney, Australia. We send your item(s) by courier service. Sydney Metro will be delivered the next day. Deliveries of packages within Australia should take between 2 and 5 business days. Any shipping company delays are not the responsibility of Custom Fit Design.
For all local express packages, delivery confirmation or postage tracking is purchased in order to safeguard against non-delivery claims. We won’t be liable for the product if Australia Post verifies delivery but you haven’t yet received the goods.
Return & Exchange
If you discover that the items you received are incorrect, please inform us right away by email. If we made a mistake, we would be pleased to replace the item(s) at no additional cost to you, including return shipping. Due to the need for remaking, personalised uniforms may require a 3–4 week processing period. Errors made by customers are not Custom Fit Design’s responsibility. All of our customised uniforms have sublimation printing. No exchanges are accepted due to the small colour variations that may exist naturally; this also applies to heat press prints on sublimation jerseys. Size measurement differences of 1-2 cm between the uniform and size chart are common and acceptable.
Incorrectly ordered custom-made or custom-printed items cannot be exchanged. The incorrect item can be ordered again at your expense.
If you decide to cancel the order, send us an email within 24 hours after placing the order. After 24 hours, we do not accept cancellations.
There is no minimum order amount, so you can reorder as needed. The cost (assuming there is no change) and turnaround time will be comparable to your previous order. Reorders can be placed online; just remember to provide the previous order number. If you are ordering a previously produced item, you must send a photo of your old uniform so that we can match the printing.