TERMS

Terms & Conditions

1. Making an Order

  • All orders must be placed via email, messenger, or official Custom Fit Design order forms.
  • Please review all details including sizes, colours, design elements, and quantities carefully before confirming your order. Orders will be processed based on the final details you provide.
  • Once an order is placed, you have 24 hours to inform us of any changes. Changes requested after this period may not be possible depending on the production status.
  • For fully customised items, a digital mock-up will be provided for your approval. Production will only begin after written confirmation of the design. Any errors found after approval are the customer’s responsibility.
  • Verbal approvals or confirmations via message apps are considered binding.

2. Payment

  • Payment must be made in full before your order will be processed or placed into production.
  • We accept payment via credit card, PayPal, and direct bank transfer.
  • If paying by bank transfer, please notify us promptly with proof of payment so we can initiate your order without delay.
  • All prices include GST unless otherwise stated.
  • Invoices are due immediately unless alternative payment terms are arranged in writing.

3. Production & Delivery Time

  • Standard production turnaround is 2-4 weeks from the date of design approval and full payment.
  • Delivery times are additional and vary depending on location. Delivery within Australia generally takes 2-5 business days.
  • We use trusted courier services (e.g., Australia Post) and provide tracking on all domestic shipments.
  • Once dispatched, we are not liable for delays caused by third-party couriers, including weather, natural disasters, or strikes.
  • Delivery is deemed complete once courier tracking indicates successful delivery to the provided address. We are not responsible for lost or stolen items after delivery confirmation.
  • Orders with incorrect or incomplete delivery details provided by the customer may experience delays, and re-delivery fees may apply.

4. Return, Exchange & Reorder Policy

  • Custom Fit Design does not offer refunds or exchanges on custom-made or personalised items due to change of mind or incorrect information provided by the customer.
  • If a mistake is made on our part (e.g., incorrect name, number, or design), we will rectify and remake the item(s) at no cost to you. We must be notified of any such issues within 5 days of receiving your order.
  • A 1-2 cm variation in sizing from the official size chart is considered acceptable and within tolerance.
  • Uniforms that are created using sublimation printing. Slight variations in colour due to monitor or printer calibration differences are not grounds for exchange.
  • Reorders are welcome with no minimum quantity. However, colour consistency may vary slightly due to manufacturing batch differences. Please provide photos or your previous order number when reordering.
  • Incorrectly ordered items may be reordered at your own expense. We recommend double-checking size and quantity before placing an order.

5. Intellectual Property & Design Ownership

  • All designs created by Custom Fit Design remain the property of Custom Fit Design unless otherwise agreed upon in writing.
  • Customers must have the rights or permission to use any logos, trademarks, or images supplied to Custom Fit Design.
  • Custom Fit Design reserves the right to display custom uniforms in marketing materials and social media unless otherwise requested by the customer.

6. Liability & Dispute Resolution

  • Custom Fit Design is not liable for indirect, incidental, or consequential damages resulting from errors, delivery delays, or defects beyond the scope of our warranty.
  • In the event of a dispute, we will work with you in good faith to resolve the issue amicably.
  • All transactions are governed by the laws of New South Wales, Australia.

By placing an order with Custom Fit Design, you agree to the above terms and conditions. We reserve the right to update or amend these terms at any time. Updated terms will be made available via our website or by request.